Our Services
Full Service Promotion and Management:
This product is for owners who want to rent their properties short term and need assistance with all aspects of the rental promotion and management of the property.
Property Management Only for Short Term Rentals:
This product is for owners who do their own rental promotion, but just need assistance with the management of the property (cleaning, maintenance and guest services)
Property Management Only for Properties that are not for Rent:
This product is for owners of properties that need assistance with the care of the property, but only use the property for themselves and are not renting it out.
As a premier property management company and vacation rental business, Five Star Property is focused on helping Playa del Carmen vacation rental owners succeed.
At Five Star Property, we work with vacation rental owners to help them get the biggest return on their investment possible. We have managed hundreds of properties since 2002. Using our experience to help vacation rental owners earn more while ensuring their property is well cared for is one of our top priorities.
We have perfected revenue generation, and our simple fees are less than most competitors. By listing with us, you have access to a high level of service with competitive rates.
- We use the latest technology around – We use state-of-the-art property management software, modern dynamic pricing tools, easy-to-use owner portals, and advanced accounting tools. We also stay up-to-date with the most current ways to list properties on all main websites.
- We provide world-class property management services – A live member of the guest services team is always available to assist guests and owners with any questions. We also communicate with prospective guests and accept reservations within minutes of an inquiry.
- We work to get your listings to the top – Our team of professional advertisers ensures all listings are at the top of searches on AirBNB, Booking.com, the Homeaway network, VRBO, and more. Our modern and easy-to-use direct websites are designed to attract return renters to book direct.
- We take care of problems, so you don’t have to – We have phenomenal systems to pre-authorize each guest that stays in your property, rental agreements, and rules to ensure guests are responsible. We also have a detailed system in place to make guests responsible for any damage or missing items that may occur.
- We’re committed to on-time payments – We guarantee monthly statements are generated by the 10th of each month, with payouts of statement balances being made by the 15th of each month.
We know this business is based on trust, and everyone at our Playa del Carmen property management company takes this seriously. We aren’t perfect, but we hold ourselves accountable when we make a mistake.
Please fill out the form below to get a free proforma of expected revenue for your properties and our brochure that gives you complete details about our services and pricing.